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Exchanges
If you need to exchange a product that you ordered from us please contact us via our toll-free telephone number to work out the exchange - without any hassles or headaches.
Returns
In the event that a return is the result of an error of our company, or website - we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. Within 365 days of receipt of your shipment, you may request to return any of the following items for a refund:
Any item that has been unopened.
Any item received with missing parts or components
Any item that is defective or damaged
Any other item in new condition with original packaging and accessories
Freight must be prepaid to return destination; we will not accept COD shipments.
Refused items or item returned without prior notice will be subject to a 20% restocking fee.
Refunds And Restocking Fees
Please note: a 15% re-stocking fee will be applied to any return that is not an error of our company or website. We will refund to the original purchaser, less a 15% restocking fee, for most items if returned with the original box, packaging, all manuals and accessories within 14 days of receipt.
Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items will be deducted from the credit amount of a return.
Shipping/Handling costs are not refundable. It is the original purchaser’s responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment.
Trailer Hitches, RV Towing, Hitch Bike Rack, Gooseneck hitch, Fifth Wheel
