Lifetime Guarantee

HitchesDirect.com offers you a Lifetime Guarantee on all of the products that we offer. That is how important your business and our customers are to us. We want you to be satisfied - at all costs. If your product that you buy from us, breaks or becomes defective within your lifetime - from the time that you buy it from us all you need to do is contact us and we will replace it for you. It is that simple!
 

Limitation on Warranty

HitchesDirect.com obligation under the above warranty is limited to repair or replacement of the HitchesDirect.com Product (Product), at its option due to a manufacturing defect of the Product. HitchesDirect.com shall not be liable for the loss of or use of vehicles, loss of damage to personal property, expenses such as telephone, lodging, gasoline, towing, tire damage or any other incidental or consequential damages incurred by the Purchaser, or any other person or entity.
HitchesDirect.com will examine the returned Product. If HitchesDirect.com, in its exclusive discretion, determines that the defect or damaged Product is covered under this limited warranty, HitchesDirect.com will repair the Product or replace it at that time.

Alterations to or misuse of the Product will void the warranty. For example, overloading or exceeding an automobile or trailer manufacturer’s weight ratings, or maneuvering motor vehicles equipped with Products at improper rate of speed, shall void the warranty on any of the Products. Failure to properly maintain and regularly inspect the Product according to the specific instruction sheet accompanying each Product shall also void the warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages. If such exclusions or limitations are prohibited under the applicable law, the above limitation or exclusion may not apply.

This Warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

The Purchaser, when returning a HitchesDirect.com Product, must follow the following steps:

1. The Purchaser must have proof of purchase of any damaged Product. The Purchaser must obtain a Returned Merchandise Authorization (RMA) from HitchesDirect.com along with the correct address where to ship the damaged product.

2. The Purchaser must pay all shipping costs to deliver the damaged Product to HitchesDirect.com and must send the damaged Product along with the RMA and proof of purchase together.

3. Upon receipt of damaged Product, HitchesDirect.com will determine whether the damaged Product is covered under the Limited Warranty. If it is, HitchesDirect.com will repair or replace the Product. If the Product is replaced, the Product that is originally returned by the Purchaser shall become the exclusive property of HitchesDirect.com. If the returned Product is not covered under the Limited Warranty, HitchesDirect.com will notify the Purchaser before taking any further action with regard to repair or replacement, which would be at the Purchaser’s cost.